Privacy Policy

Who We Are

This policy explains how Finch Group uses the personal information you give us through this website, by email or by phone. It also covers the cookies the website uses.

Finch Group is the trading name of Finch Group NW Ltd, a company registered in England and Wales (company number 16622534). Our registered office is Unit 11 Albert Mill, Albert Street, Horwich, Bolton BL6 7AW.

Finch Group NW Ltd is the controller of your personal information. That means we decide how and why it is used, and we are responsible for looking after it.

How To Contact Us About Your Information

If you have a question about this policy or want to use any of your rights, email info@finch-group.co.uk, call 01204 460 962, or write to us at Unit 11 Albert Mill, Albert Street, Horwich, Bolton BL6 7AW.

What Information We Collect

We only collect what we need to answer your enquiry and do the work you ask for.

Why We Use Your Information & Our Lawful Basis

Data protection law says we must have a lawful basis for using your information. We use it for these reasons:

• To reply to your enquiry, visit or survey the job and give you a quote. This is a step you ask us to take before a contract, or our legitimate interest in answering people who contact us.
• To carry out, invoice and support work you agree to, including repairs and servicing. This is to perform our contract with you.
• To keep records for tax, accounting and other legal duties. This is a legal obligation.
• To keep the website secure and stop spam and misuse. This is our legitimate interest in running the website safely.
• To understand how people use the website so we can improve it, using Google Analytics. We only do this if you consent to analytics cookies.
• To deal with complaints or legal claims, and for insurance or professional advice. This is our legitimate interest in protecting the business.

Who We Share Your Information With

We do not sell your information. We only share it where we need to, with:

• Our own team at Finch Group, who handle enquiries and carry out the work.
• Lab Creative, who manage this website for us. Enquiries sent through this website's forms are received and stored by Lab Creative, using Doodali (Arc Media Group Ltd) to process them, and are then emailed to us.
• Google Workspace, which we use for our business email, so your emails and quote requests are stored there.
• The company that hosts our website.
• Google, which provides Google Analytics and Google Tag Manager, if you accept analytics cookies.
• Our insurers and professional advisers, such as our accountant or solicitor, where this is needed.
• The police, courts or regulators, where the law requires it.

How Long We Keep Your Information

We keep your information for as long as we need it to deal with your enquiry and any work that follows, including guarantees, repairs and servicing.

If you become a customer, we keep invoices and related records for as long as tax and accounting law requires. We may also keep records for longer where we need them to deal with a complaint or legal claim.

Enquiries sent through the website's forms are kept by Lab Creative, in Doodali, for 24 months and then deleted. Copies emailed to us are kept as described above.

When we no longer need your information, we delete it securely.

Cookies

A cookie is a small file that a website stores in your browser. Some cookies are needed for a site to work. Others help the site owner see how the site is used.

This website uses Google Analytics, loaded through Google Tag Manager, to count visits and see which pages people use. These cookies record things like the pages you view, how long you stay and roughly where you are visiting from. They do not tell us who you are.

Analytics cookies are not essential, so we ask for your consent before setting them. You can change your choice at any time. We also store a small cookie to remember your choice.

You can block or delete cookies in your browser settings. Your browser's help pages explain how. Google explains how it uses information from sites that use its services at policies.google.com/technologies/partner-sites.

International Transfers

Google (which provides our email as well as Google Analytics) is based in the United States and may process your information outside the UK. Where this happens, the transfer is protected by the safeguards UK law requires, such as the UK Extension to the EU-US Data Privacy Framework or the UK's approved contract clauses.

Keeping Your Information Safe

The website uses a secure (HTTPS) connection, so information you send through the form is encrypted on its way to us. We limit access to your information to the people who need it to do their job.

Your Rights

Under UK data protection law (the UK GDPR and the Data Protection Act 2018) you have the right to:

• Ask for a copy of the information we hold about you.
• Ask us to correct information that is wrong or incomplete.
• Ask us to delete your information.
• Ask us to restrict how we use your information.
• Object to us using your information where we rely on our legitimate interests.
• Ask us to send your information to you or another organisation in a common digital format.
• Withdraw your consent at any time, where we rely on consent. This does not affect anything we did before you withdrew it.

Changes To This Policy

We may update this policy from time to time, for example if we change how the website works or start using a new service. The latest version will always be on this page, with the date it was last updated.